Shipping policy

Shipping Policy – 21 SCENT STORE

At 21 SCENT STORE, we strive to deliver your orders quickly, safely, and on time. Please review our shipping policy below:

1. Shipping مناطق (Coverage)  
We ship to all governorates across Egypt.

2. Order Processing Time  
- Orders are processed within 1–2 business days after confirmation.  
- Processing time may be longer during sales or high-demand periods.

3. Delivery Time  
- Cairo & Giza: 1–3 business days.  
- Other governorates: 2–5 business days.

4. Shipping Fees  
- Shipping fees vary depending on the delivery location.  
- The exact cost will be provided before order confirmation.

5. Order Confirmation  
- Orders are confirmed via phone call or WhatsApp before shipping.  
- If we are unable to reach the customer, the order may be canceled.

6. Payment Method  
- Cash on Delivery (COD) is available.  
- Please ensure the full amount is ready upon delivery.

7. Shipping Delays  
Delays may occur due to circumstances beyond our control (e.g., weather conditions or courier delays). Customers will be notified in such cases.

8. Contact Us  
For any shipping-related inquiries, please contact us:  
- WhatsApp: 01050980607  
- Email: miustafa252@gmail.com  

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We are committed to delivering your order in the best condition and as quickly as possible.